FAQ

❓ Frequently Asked Questions (FAQs)

1️⃣ What is Fari Mart?

Fari Mart is a trusted online shopping store in Pakistan offering high-quality gadgets, home essentials, beauty products, baby care items, and trending accessories at affordable prices. Our goal is to provide reliable products with fast delivery and Cash on Delivery service nationwide.

2️⃣ Do you offer Cash on Delivery (COD)?

Yes! 💳
We offer Cash on Delivery (COD) all across Pakistan. You can pay when your order is delivered to your doorstep.

3️⃣ Do you provide free delivery?

Yes 🚚
We offer Free Delivery All Over Pakistan on selected promotions and most of our products.

4️⃣ How long does delivery take?

Orders are usually delivered within 3–5 working days in major cities and 4–7 working days in other areas.

Delivery time may vary slightly during sales or peak seasons.

5️⃣ How can I confirm my order?

After placing your order, our team will contact you via call or WhatsApp to confirm your details before dispatch.

Please make sure your phone number is active.

6️⃣ Can I cancel my order?

Yes, you can cancel your order before it is dispatched.
Once shipped, cancellation may not be possible.

Contact our support team as soon as possible for assistance.

7️⃣ What if I receive a damaged or wrong product?

Customer satisfaction is our priority.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with pictures and video, which you are instructed to take while opening your product. Our team will guide you through the replacement process.

8️⃣ Do you offer returns or exchanges?

Yes, we offer a 3-day return policy initiated within 48 hours for eligible products.

The item must be:

  • Unused

  • In original packaging

  • In original condition

Return policy may vary for hygiene and personal care items.

9️⃣ Are your products original and safe?

Yes. We carefully select our products to ensure quality and safety.
We aim to provide reliable and useful items to our customers.

🔟 How can I contact Fari Mart?

You can contact us through:

  • 📩 Contact Us page

  • 📱 WhatsApp support

  • 📧 Email support

Our team is happy to assist you.

Email: farimart94@gmail.com
We respond within 24–48 business hours.